Dedicated Account Management & Support
Dedicated Account Management & Support
Your relationship with us goes beyond software. A dedicated account manager works with you to maximize revenue, keep your inventory healthy and achieve your business goals. Our support team is available whenever you need assistance.
Key Features
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On‑Boarding & Migration: Personalized setup and migration plan with minimal disruption to your existing operations.
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Performance Reviews: Regular check‑ins to analyze results, identify opportunities and set revenue targets.
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Optimization Recommendations: Ongoing advice on new formats, floor prices, ad layouts and demand partners.
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Multi‑Channel Support: Contact us via email, phone or chat 24/7 for technical or strategic questions.
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Training & Documentation: Access to training sessions, webinars and a knowledge base to help you understand every aspect of monetization.
What does my account manager do?
Your account manager is your single point of contact for strategy, optimization and troubleshooting. They coordinate internal teams to address your needs and advocate for you within our organization.
How often will we communicate?
We schedule regular meetings—monthly or quarterly depending on your preference—but are always available via email or chat for quick questions.
What if I need help outside of business hours?
Our support team is available around the clock. Whether it’s a technical emergency or a policy question, we’re here to help.
Is there an additional cost for support?
Dedicated support is included in our service. You won’t pay extra for asking questions or requesting assistance.
Can you train my team?
Yes. We offer onboarding training, refreshers and customized sessions on topics like ad optimization, analytics and compliance.